Suspicious content can include viruses, malware, and links to certain websites. Sometimes, a message sent from another mail server may be blocked due to suspicious content found in those which were sent previously. Recipient's mail server blocked the e-mailĮ-mails are sent and received through a mail server. To resolve an incorrect spam detection, ask the recipient to request that their e-mail provider or security system whitelist your e-mail address. Like the anti-spam protection of an e-mail provider, a security system will try to determine if an e-mail is spam, and then block it accordingly. If the e-mail is getting sent to a business, they may have an e-mail security system that works to detect spam e-mail. Sometimes the anti-spam protection feature gets it wrong, however, and incorrectly marks messages as spam. The anti-spam protection attempts to detect if an e-mail is spam, and if so, block it from being delivered. Many e-mail providers have anti-spam protection built into their e-mail service. If the e-mail is found there, they can flag it "not Junk," which allows messages once again to go to the recipient's Inbox.
To resolve an issue with e-mail getting sent to a Junk folder, ask the recipient to check their Junk folder. E-mails flagged as graymail often are sent to the Junk folder. The e-mail client or e-mail service may also flag the e-mail as graymail, a type of e-mail not considered as spam, but also not considered as important e-mail either. The cause could be the recipient previously flagged your e-mails as junk by accident, resulting in all future e-mails being diverted to the Junk folder. E-mail sent to Junk folderĮ-mails can sometimes be sent to a Junk folder in the recipient's account without them realizing it. You may want to contact the recipient by phone to confirm the spelling and validity of the e-mail address. To resolve these issues, verify the e-mail address is spelled correctly and that it is valid. A non-delivery notification may be sent to your spam folder.
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